Design Thinking

Booking option:

Design thinking basics - an introduction to customer-centric innovation.  

Training Content: 
In this course, you will learn the basics of customer centricity and how to use design thinking to produce relevant solutions and true innovation for your customers.
Especially in the agile environment, it's more important than ever not to rush into solutions that ultimately have little benefit to your customers because they don't solve a relevant problem. Instead, it is a matter of deploying development resources in a targeted and effective manner. The first way to do this is to systematically address your target groups and their true needs (problem space). Only when a clear and relevant problem can be identified and described can the most effective solution be developed for it (solution space). Both problem and solution space are characterized by successive divergent as well as convergent thinking and acting. A six-step process with supporting method sets lead systematically through a Design Thinking project. From problem exploration to idea generation, prototyping, design and implementation. The pillars for this are consistent customer centricity, multidisciplinary teamwork, and agility.       

Learning Objectives:
You will learn how customer-centricity is both a basic attitude and can be lived sustainably in your organization with processes, methods and tools. You will be empowered to apply design thinking to systematically produce relevant solutions for your customers and true innovation with both divergent and convergent thinking.  

A "Certificate of Completion" will be awarded for participation in the Design Thinking Fundamentals Training. 


Agile and/or marketing fundamentals help, but are not a requirement.

Roles and Functions:

Team members and managers who want to introduce and use Design Thinking, or get even more out of initial Design Thinking approaches.

Especially the following people:

  • Product managers, product owners, product line managers, product owners, business owners and business analysts.
  • Solution managers, portfolio managers, program managers, PMO staff and process leads
  •  Innovation managers, marketing managers, UX designers

Duration of the training: 2 days
Level / Difficulty: Beginner / Advanced
Certification: yes
Lunch included: yes                       
Also available as in-house training: yes
Payment methods: Invoice, Paypal, Credit card

No suitable date?
No problem! Feel free to contact us by e-mail at akademie(at) and we will find a solution together.

Your request about Training courses in switzerland?

Your contact person is Larissa Carlsson by e-mail

Inhouse requests

Are you interested in in-house training?

An in-house training is always the right choice if several employees from one company are to be trained on one topic. With our in-house training option, we offer you the opportunity to work with us to create a training concept that is precisely tailored to you - flexible, individual and, of course, at the location of your choice.

Contact us, we will be happy to advise you! Arrange a telephone appointment at inhousetraining(at)


  • More than 60 trainers with many years of agile transformation experience
  • Trainings in your native language
  • International training locations


Qualified attendees